At The Unit, Account Managers are the link that keeps projects steady. They keep communication flowing, priorities clear, and ensure both clients and teams are moving in the right direction.
What an Account Manager Does at The Unit
This role is much more than ticking off tasks or managing calendars. It is about making sure what gets built is aligned with what matters most to the client.
“I’m the main link between our clients and the internal team,” says Aoife Dillon, Senior Account Manager at The Unit. “I make sure communication’s clear, priorities are understood, and that we’re always moving in the right direction.”
From designing full platforms to building out tools that support business operations, Aoife’s work starts with understanding the real needs behind the brief and ensuring those stay front and centre.
“My focus is on keeping everyone aligned, managing expectations, giving clients the confidence to keep pushing forward, and helping our team stay focused on the outcomes.”
Working With Trust and Clarity
At The Unit, Account Managers are given the space to lead and contribute in a way that feels open, collaborative, and grounded in trust.
“There’s a huge focus on trust and ownership both from clients and within the team,” Aoife explains. “We’re not rigid and everyone’s encouraged to speak up, ask questions, and make suggestions.”
Being close to the work and the people involved means faster decision-making, clearer communication, and stronger working relationships.
Consistency Is Key
In a space where priorities shift and timelines move quickly, consistency becomes one of the most valuable tools in the kit.
“For me, it’s about being consistent, clear communication and being responsive,” Aoife says. “Showing up, being proactive, and building trust over time. That’s how we keep momentum and why a lot of our clients stay with us long term.”
Watch the full video to hear how Aoife helps keep projects grounded, goals aligned, and relationships strong from start to finish.
What’s Next?
Get in touch to learn how The Unit’s delivery team helps bring digital products to life with clarity, consistency and trust at every stage.
